Case Study: Rethinking the interaction for Coordinate Measuring Machines

 
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A BETTER EXPERIENCE WITH LOW INVESTMENT

Hexagon’s machine control interface, the jogbox, is the centerpiece for interacting with a Coordinate Measurement Machine (CMM). The existing solution was aging causing user issues which were effecting the overall brand experience.

To bring the product into the 21st century, we developed a strategy to limit the R&D costs by thinking creatively about the execution of the new concept. By integrating user research, iterative prototyping, and extensive knowledge of manufacturing and components we transformed the user experience and increase product durability in the field.

DISCOVERING PROBLEMS IN THE FIELD

Every good solution starts with a full understanding of the problem. User field research provided an array of opportunities to improve the product without dramatically changing the experience.

By understanding the constraints, we were able to dramatically enhance the reliability, accuracy, and performance of both the jogbox and the operator. 

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PROTOTYPING FOR HANDS

The prototyping process for technical devices does not always need to be complex. Through simple, iterative prototypes, the team was able to quickly identify pain points which could be resolved through changes in the layout of the system. Those changes included hand position, button layout, and overall ergonomics.

Because the jogbox is used in factory settings, it was critical to adapt the ergonomics to the needs of the users. This included studying the button layout to improve efficiency, limit fatigue, and ensure safety of the users.

QUALITY PRODUCT FOR MEASURING QUALITY

The result is one of the most successful accessories in company history. By taking a comprehensive approach to the problem, we were able to resolve many of the fundamental challenges of the device without requiring a wholesale redo of the technology.

Through cost effective, smart design strategies, OCTO and Hexagon partnered to create a significant improvement in the way operators interact with a coordinate measurement machine.